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PlusLive AI for
NDIS. Aged Care. Support Services.

AI-Powered Operational Intelligence for Regulated Care Providers

THE solution

Operating in one of Australia's most complex regulatory environments?

Our Industry Solution delivers advanced analysis across client, workforce, payroll, award, rostering, and finance data — unifying operational and financial information into a single intelligence layer.

Purpose-built for:

“It’s near impossible to optimise best outcomes for your organisation, clients and support staff without a unified intelligence layer.”

THE 5 areas

Five Capability Areas Powered by One Intelligence Layer

Roster Modelling & Optimisation

Forward-looking roster optimisation scenarios using configurable parameters & constraints ensuring compliant, cost optimised rosters.

Overtime & Penalty Optimisation

Identify overtime and penalty cost risks before they occur. Deep analysis of complex scenario’s that occur through the industry

Award & Compliance Intelligence

Built for SCHADS & Custom Award complexity Identifying key compliance requirements and recommendations.

Timesheet Compliance & Analysis

Validate timesheet compliance and accuracy.

Client Cost Control & Financial Visibility

Gain participant-level cost-to-serve insight, margin visibility, and real-time alignment between operational delivery and financial performance.

Insight AI for Care Providers

Ask Any Question. Get Instant Answers.

Gain faster and easier access to data spread across multiple systems including rostering, payroll, CRM, finance. Simply ask using natural language.

PlusLive AI unifies your operational systems and transforms them into forward-looking intelligence, no SQL, no reports, no waiting.

Try asking:

Roster Modelling & Optimisation

From Assessment to Insight. Fast.

step 01

Connect Your Systems

Rostering, payroll, CRM, finance. We connect securely to your existing tools with no disruption.

step 02

AI Pilot on Real Data

We run a live pilot using your actual care data to surface quick wins immediately.

step 03

Tailored Configuration

Platform tuned to your award rules, roster logic, and compliance requirements.

step 04

Continuous Optimisation

Ongoing support, tuning, and intelligence as your operations grow and evolve.

Secure AI Use

& Data Control

Data security is non-negotiable in care environments. 

Your participant and workforce data stays in your control always. PlusLive AI is purpose-built for the compliance demands of regulated care providers.

faq

The questions we get asked.

Talk to us about anything else — we’d rather you ask up front.

PlusLive AI utilises Microsoft Azure Australian Data Centres, with residency options to meet regulatory requirements. You can also move your data centre to other countries – please enquire with Support@PlusSoftSolutions.com

Your data never leaves your environment. PlusLive AI operates inside your Microsoft ecosystem consolidated data, semantic models, and AI-ready datasets are all provisioned under your own Microsoft tenant, governed by your identity controls, security policies, and compliance framework.

We are often asked – can AI processing be kept within Australia? There are methodologies available, yes, please enquire at Support@PlusSoftSolutions.com

Yes. You decide, down to the table and field level, exactly what data PlusLive AI can access. Sensitive fields such as salary information, personal identifiers, or confidential records can be explicitly excluded, regardless of what exists in your underlying systems. Nothing is exposed to AI by default; access is configured deliberately and on your terms.

No. Your data is never used to train, fine-tune, or improve any public or shared AI models. PlusLive AI works with enterprise-grade AI providers whose terms explicitly prohibit the use of customer data for model training. Prompts, responses, and contextual data are processed transiently for inference only and are not retained. Your information remains private and protected.

PlusLive AI and any affiliated service providers stores chat history for a maximum of 30 days. Users can delete their own query history at any time.

No inbound ports required. For on-premise systems, our connector establishes secure outbound connections only.

All connections use industry-standard SSL/TLS encryption. Data in transit and at rest follows Microsoft Azure security standards.

Your systems.

One platform.

Discover how PlusLive AI delivers measurable cost savings, compliance confidence, and participant-level visibility — from day one.